Legal

Privacy Policy

How we collect, use, store, and protect your personal and business information.

Last updated: February 16, 2026

Contents
  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Data Sharing & Disclosure
  5. Data Storage & Security
  6. Cookies & Tracking Technologies
  7. Your Rights
  8. Third-Party Services
  9. Children's Privacy
  10. Changes to This Policy
  11. Contact Us

1 Introduction

Welcome to Transporter Software ("we", "our", or "us"), accessible at transportersoftware.com. We provide an AI-powered transport management platform that helps logistics and transport businesses manage consignments, billing, fleet operations, accounts, and more.

This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you access our website, mobile application, or any of our services (collectively, the "Services"). By using our Services, you agree to the terms described in this policy.

2 Information We Collect

Account & Profile Information: When you register for an account, we collect your name, email address, phone number, business name, business address, GSTIN (if applicable), and login credentials.

Business & Operational Data: To provide our Services, we process data you input, including consignment details, Bilty/LR records, e-way bill information, customer and fleet provider information, invoices, payment records, Rokad/cashbook entries, balance sheets, and branch or staff details.

Usage Data: We automatically collect information about how you interact with our Services, including IP address, browser type, device information, operating system, pages visited, features used, and timestamps.

Communication Data: If you contact us via our contact form, email, or support channels, we retain the contents of those communications along with your contact details.

Payment Information: When you subscribe to a paid plan, payment processing is handled by our third-party payment processor. We do not directly store your full credit/debit card numbers or bank account details on our servers.

3 How We Use Your Information

We use the information we collect for the following purposes: to provide, maintain, and improve our Services, including consignment tracking, billing, AI-powered account matching, and business analytics; to process your transactions and manage your subscription; to communicate with you regarding your account, service updates, technical notices, and support requests; to personalise your experience, including customised Bilty/LR formats and branding; to detect, prevent, and address fraud, abuse, or technical issues; to comply with applicable legal and regulatory obligations; and to generate aggregated, anonymised insights to improve our platform.

AI Features: Our AI-powered intelligent account handling analyses your payment and financial data solely within our platform to provide automated matching and insights. This data is not shared with external AI providers for model training purposes.

4 Data Sharing & Disclosure

We do not sell, rent, or trade your personal or business data to third parties for marketing purposes. We may share your information only in the following circumstances: with trusted service providers who assist in operating our platform (such as cloud hosting, payment processing, and analytics), subject to contractual obligations to protect your data; with your organisation's authorised users, as defined by your organisation-level access settings; when required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Transporter Software, our users, or the public; and in connection with a merger, acquisition, or sale of assets, in which case you would be notified of any change in data handling practices.

5 Data Storage & Security

Your data is stored on secure servers with industry-standard safeguards, including encryption in transit (TLS/SSL) and at rest, regular security assessments, role-based access controls, and automated backups. While we implement commercially reasonable measures to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to use strong passwords and keep your credentials confidential.

Data Retention: We retain your data for as long as your account is active or as needed to provide the Services. If you close your account, we will delete or anonymise your data within a reasonable period, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

6 Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how you use our Services, and improve platform performance. You may adjust your browser settings to refuse cookies, though this may limit certain functionality of the Services.

Analytics: We may use third-party analytics tools to understand usage trends. These tools collect information sent by your browser or device, including pages visited and other data that assists us in improving the Services.

7 Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including: the right to access and receive a copy of your data; the right to correct or update inaccurate data; the right to request deletion of your data; the right to restrict or object to certain processing; and the right to data portability.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.

8 Third-Party Services

Our Services may integrate with or contain links to third-party websites, services, or APIs (such as e-way bill portals or payment gateways). This Privacy Policy does not cover the practices of those third parties. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

9 Children's Privacy

Our Services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the revised policy on our website with an updated "Last updated" date. We encourage you to review this page periodically.